PRIVACY POLICY
The privacy of your personal information is afforded the highest level of importance by www.IntelliGuard.com.au. We are bound by the Privacy Act 1988 (Cth) regarding the manner in which we handle your personal information and how we respond to your requests to access and correct it. This document sets out our information handling procedures and the rights and obligations that both you and we have in relation to your personal information.
We primarily collect information about you through correspondence we engage in with you, for example, through application forms, telephone conversations and emails. We also collect information from sources that are publicly available such as websites, journals and phone books.
Neither we nor any third parties provide any warranty or guarantee as to the
accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this Website for any particular
purpose. You ackNowledge that such information and materials may contain
inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
Depending on the circumstances, we may hold your information in either hardcopy or electronic form, or both. Our client database is held in electronic format.
HOW WE USE YOUR INFORMATION
We use your personal information:
a. to provide you with our services;
b. to administer our client relationship with you;
c. for internal purposes such as procedural assessments, risk management, product and service reviews, staff training, accounting and billing; and
d. to identify and inform you of services that may be of interest to you.
Generally, we will only disclose your personal information for a purpose that is related to the service that we are providing to you. This may include disclosures to organisations that provide us with professional advice, such as solicitors, accountants and business advisors, and to contractors to whom we out-source certain functions, such as mailing houses, electronic network administrators and debt collection agencies. However, where possible, we take all reasonable measures with our contractors to ensure that they comply with the privacy standards set out in the Privacy Act 1988 (Cth). We may also disclose information where it is expressly permitted under the Privacy Act 1988 (Cth), for example, where it is with your consent or where we are legally required to do so, such as under a court order or taxation laws.
We hold all hardcopy and electronic records of personal information in a secure manner to ensure that they are protected from unauthorised access, modification or disclosure. Our staff follow strict information handling procedures and we only permit those staff whose tasks require use of your information to access it. We delete your personal information once it is no longer needed or required to be kept by law by destroying hardcopy records and deleting electronic records.
YOUR RIGHT TO LODGE A COMPLAINT
If you are not satisfied with how we have handled your personal information, you are entitled to lodge a complaint with the Privacy Commissioner. Information regarding how to lodge a complaint is available from the Commissioner's website at www.oaic.gov.au or by ringing the Commissioner's information line on 1300 363 992. However, before investigating a complaint, the Commissioner is legally required to be satisfied that you have first expressed your concern to us in writing to afford us an opportunity to resolve the complaint directly, unless it is inappropriate for you to do so. You may lodge a complaint with our Privacy Officer by using the Privacy inquiry type on the Inquiry Form found here. We will inform you of who will handle your complaint and you may contact our Privacy Officer to enquire about its stage of progress at any time.
You may request access to your personal information at any time by sending a written request to our Privacy Officer by using the Privacy inquiry type on the Inquiry Form found here. In your request, please state how you would like to obtain access. For example, you may like to inspect our records at our premises or you may prefer to be sent a photocopy or an electronic version of your information. You do not need to provide a reason for your request. Once our Privacy Officer has verified your identity, your request will be forwarded to our information systems manager who will arrange for access to be provided to you in an appropriate manner within 14 days.
We may charge a small fee for providing access if it requires a significant amount of time to locate your information or to collate or present it in an appropriate form. If your account is held in conjunction with another individual, we will provide each person named on the account with access to information held about each account holder. Our Privacy Officer may follow up your request to ensure that the level of access with which you have been provided is to your satisfaction. In rare circumstances, and only where it is permitted under the Privacy Act 1988 (Cth), we may not be able to provide you with access to your information; for example, where it will have an unreasonable impact upon the privacy of others, where it relates to legal proceedings between us through which the information would not otherwise be available, where it would be prejudicial to negotiations we are holding with you, where we are required by law to withhold the information or where it would reveal information relating to our commercially sensitive decision making processes. If we are unable to provide you with access, we will state why this is so and consider whether the use of an intermediary would be appropriate to provide you with an explanation of your personal information.
If your personal information is out-of-date or incorrect, you may inform us of this and we will correct it for you. In the unlikely event that we disagree about the accuracy of the information and are unable to change it, you may provide us with a statement indicating that you dispute its accuracy and we will associate the statement with your information in such a manner that it will be brought to the attention of each person who uses the information.
We would like to send you promotional information about services that we believe may be of interest to you, however, we understand that you may not wish to receive such material. If so, please inform our Privacy Officer of this in writing by by using the Privacy inquiry type on the Inquiry Form found here and we'll ensure that your name is removed from our mailing list.
We will only transfer your personal information overseas if the transfer is to you, or to one of your authorised representatives, or it is with your express consent. We will not send your information outside of Australia in any other circumstances.
Due to changing business circumstances, we may need to change our privacy policy from time to time. If we do, we will endeavour to ensure that your overall level of privacy protection is not diminished and will publish the changes on our website. Any actions that we have take before the change will continue to be regulated by the privacy policy that existed before the changes were made.
We are happy to provide you with further information regarding your privacy. If you have any queries or requests in this respect, please contact our Privacy Officer by using the Privacy inquiry type on the Inquiry Form found here
a. Our website uses cookies to record and store information about you and your visit to the website for the purpose of data analysis concerning webpage traffic to enable improvement of the website. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your web browser to either prompt or refuse cookies. We also use cookies for tracking the statistics of the website. This allows us to better understand the website's users and improve the layout and functionality of the website. This recording of information is conducted so as to reasonably protect the anonymity of users in accordance with our Privacy Policy.
b. The information automatically collected and stored may include but is not limited to the following:
i. the internet domain and IP address from where you access the website;
ii. the type of browser software and operating system used to access the website;
iii. the date and time you access the website;
iv. the pages you enter, visit and exit the website from;
v. if you linked to the website from another website, the address of that website;
vi. your user identity if you are logged in; and vii. the version of the terms and conditions you have agreed to.